FAQs

Who are Arrow Uniforms?

Arrow Uniforms is a leading manufacturer and supplier of uniforms to top-level brands in both New Zealand & Australia and has been operating since 1990. We deliver a diverse range of garments to our customers but specialise in the Healthcare, Corporate, Hospitality and Workwear markets.

Where is Arrow Uniforms based?

Arrow Uniforms have sale representatives all over New Zealand with warehouse distribution centres in both Auckland and Wellington. Our Head Office is located at 66 Pharazyn Street, Lower Hutt.

What payment methods do you offer?

We have partnered with Payment Express to off you secure payment options, including credit card options Visa & Mastercard as well as the Account2Account service offering internet banking for the major New Zealand banks. More information about Account2Account be found at https://www.paymentexpress.com/merchant-ecommerce-account2account.html

For our on account based customers wanting to pay on account, please login to https://myarrow.nz and purchase through your online portal.

When will I receive my order?

Most garments on our website are stocked in our Lower Hutt based warehouse ready for dispatch. We use New Zealand Couriers so usually we can get an order to you within 1 - 3 working days New Zealand wide - on items with a longer lead time we have clearly indicated these on each product page.

You can view more information about our shipping practices here.

Do you ship overseas?

No, currently we ship only within New Zealand. Shipping costs will apply, and will be added at checkout.

What courier companies do you use?

We primarily use New Zealand Couriers as our preferred courier partner. After your order has been dispatched from our warehouse, you can track your shipment from their website www.nzcouriers.co.nz.

Occasionally we will use other leading courier companies due to availability reasons.

Can I set up an account with Arrow Uniforms?

Yes, if you require your company to be fitted with uniforms we would be glad to have that discussion with you. Please visit our contact us page and let us know your requirements, or give us a call on 050 UNIFORM (0508 643 676).

Do you offer logos and personalisation?

Yes and no. Arrow Uniforms caters to large and medium business throughout New Zealand and Australia and provide everything from custom bespoke uniform design to custom sizing and logo branding.

However, currently, these services are only available to our account based customers and not through our online facility. We do plan to offer these services in the latter half of 2019.

If your organisation is interested in creating an account with us, contact us, as we would love to discuss your needs.

What is your sizing like?

Our sizing is manufactured for the New Zealand and Australian markets. To help you get the perfect fit, we have included a size chart of the garments manufacturing sizing specifications.

Do you allow returns?

We will issue you a full refund providing the return is received within 30 days of receiving your goods and the garments are returned in new condition (including packaging).

You can view more information including instructions on our returns page.

I ordered the wrong size, Can I exchange?

Not a problem! If you require a different style, colour or size, simply place a new order at shop.arrowuniforms.co.nz and process a return for the garment you wish to exchange.